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Last Post 8/23/2007 9:26 AM by  Mully
MCD vs Consumer Assoc.
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Mully
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8/22/2007 3:23 AM
    Fuck me ... All hell breaks loose at Oxegen 06, MCD run around issuing legal writs on anyone who comments on it & sweep it under the carpet ... A few aul wans complain to Joe Duffy about Babs Striesand & a f**king Committee with Former Garda Commisioner is setup to investigate the goings on !!!



    Statement: Ref: Consumer Association of Ireland.

    MCD notes today ( Monday 21st August ) the publication by the Consumer Association of Ireland summarising the 95 complaints they received regarding the recent Barbra Streisand concert.

    Following the concert at Castletown House on Saturday 14th July, the National Consumer Agency welcomed the establishment of a specialist committee chaired by former Garda Commisioner Pat Byrne to undertake a thorough examination of complaints received by concert goers at that event.

    The committee’s work is ongoing and has involved detailed briefings from parties who were involved in the set up and running of the concert to a broad cross section of the complainants. The committee plan to publish their report week commencing 10th September 2007.
    JamesT
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    8/22/2007 4:44 AM
    It's not like companies to bow down to the will of the well heeled.
    eoghan
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    8/22/2007 5:01 AM
    I blogged about this on Monday (with a follow up blog entry yesterday on what I thought MCD should really do).

    I wouldn't knock "a few aul wans that complain to Joe Duffy". Note that they didn't just choose to complain in a few online forums using anonymous login ids (as many disgruntled Oxegen 2006 punters did) - complaining in such a way about any short-coming that comes your way as a paying punter is really not going to achieve, or change, much (with the sole expection of getting something off your chest).

    These "aul ones" did the smart thing – they complained via established mainstream channels (and did so without resorting to any veil of anonymity). One bunch of them chose to call into the JD show. No matter what you think of it as radio, it's daytime national exposure and is – therefore - more likely going to draw whoever you are complaining about out of the woodwork to defend / apologise / wiggle their way around the accusations. Certainly more likely to do that than a rant on a discussion forum / blog.

    Another bunch of the "aul wans" bothered to sit down and write a letter to the Consumer Association of Ireland (CAI) – whether it has real teeth or not is another discussion. But something is happening. The "aul wans", through their smart actions, have for the moment placed the ball in the court of the company that sold them the service.

    Will this result in an endgame the upset Streisand fans are hoping for? A response to the CAI will, no doubt, soon be in from MCD and we'll see if this is going to fly some more or calmly resolve itself.

    In the meantime, me says "Aul Ones" rawk.
    eoghan
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    8/22/2007 5:03 AM
    Posted By Mully on 22 Aug 2007 3:23 AM
    ...MCD run around issuing legal writs on anyone who comments on it ...



    Patently NOT true. There was plenty of indepth commentary / reporting on Oxegen 2006 and the controversies surrounding it in the Irish Times, The Sunday Tribune and the Irish Indo. Legal papers were - to my knowledge - only dropped by MCD on boards.ie.
    JamesT
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    8/22/2007 5:23 AM
    I think Barbra Streisand bares more than a passing resembelance to 80's sitcom star, Alf.
    Ally
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    8/22/2007 6:20 AM
    Posted By eoghan on 22 Aug 2007 5:01 AM
    I blogged about this on Monday (with a follow up blog entry yesterday on what I thought MCD should really do).

    I wouldn't knock "a few aul wans that complain to Joe Duffy". Note that they didn't just choose to complain in a few online forums using anonymous login ids (as many disgruntled Oxegen 2006 punters did) - complaining in such a way about any short-coming that comes your way as a paying punter is really not going to achieve, or change, much (with the sole expection of getting something off your chest).

    These "aul ones" did the smart thing – they complained via established mainstream channels (and did so without resorting to any veil of anonymity). One bunch of them chose to call into the JD show. No matter what you think of it as radio, it's daytime national exposure and is – therefore - more likely going to draw whoever you are complaining about out of the woodwork to defend / apologise / wiggle their way around the accusations. Certainly more likely to do that than a rant on a discussion forum / blog.

    Another bunch of the "aul wans" bothered to sit down and write a letter to the Consumer Association of Ireland (CAI) – whether it has real teeth or not is another discussion. But something is happening. The "aul wans", through their smart actions, have for the moment placed the ball in the court of the company that sold them the service.

    Will this result in an endgame the upset Streisand fans are hoping for? A response to the CAI will, no doubt, soon be in from MCD and we'll see if this is going to fly some more or calmly resolve itself.

    In the meantime, me says "Aul Ones" rawk.




    if there was a "clapping" emoticon, i would use it now... eoghan is 100% correct...
    Mully
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    8/23/2007 9:26 AM
    whoa whoa WHOA !

    Okay, I obviously came across wrongly. My surprise is at MCDs reaction to the way 1 group of their clients complain, compared to another. Older folk use 'proper means' to vent i.e. The National Airwaves & the CAI. Our generation vent frustration through forums & blogs. Maybe its with apathy that we don't use more established means, but I what happened to 'the customer is always right' ?

    Eoghan, I don't know how much, if any legal proceedings with MCD took place after Oxe 06, obviously you do ... BUT there was a definite lack of aggression from MCD to this situation (maybe they are learning how to deal with bad press) but the MCD Spokesperson was not using threatening language in the form he did post Oxe 06 with the famous quote "We must warn you that in the event that an article critical of the event is published, we will take whatever action is necessary to prevent damage to the Oxegen event or MCD Productions". It was said quote to lead me to believe there was more then just Boards.ie under threat.

    I for one will know in future, where to take my complaints. Thank you, Aul Wans of Eire.

    p.s. Regarding Aiken's Customer Care Charter ... I applaude them on it, but they do seem rather shy about letting people know about (a small link at the bottom of their page). I look forward to using said Charter in future as I will no doubt find a need for it, as it would have been handy to have to hand in the past when dealing with Stewards in particular ... notwithstanding said stewards will entertain it is a different matter.
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